Office cleaning: questions and answers

Master Clean 2019 Ltd is a cleaning company licensed as a service contractor by the Israeli Ministry of Labor, providing regular cleaning of offices, industrial premises and showrooms for companies and organisations in central Israel under ongoing service contracts.

Since 2019. The year is part of both the trade name and the registered name: Master Clean 2019 Ltd, company number 515952331.

Two valid licences from the Ministry of Labor: a service contractor licence for cleaning, number 2455, and a manpower contractor licence, number 4306. Both are valid until 28 February 2028.

The Ministry of Labor registry of service contractors is open to everyone. Search by company number 515952331; the result shows the licence type, number and validity. The check takes about two minutes.

Over 112 sites under regular service: offices, industrial premises and showrooms in central Israel.

Over 100 permanent employees. All of them are employed lawfully, and the company provides the client with documents confirming this.

In central Israel: Tel Aviv, Ramat Gan, Holon, Rishon LeZion, Petah Tikva, Rehovot, Yavne, Ness Ziona, Herzliya, Ramat HaSharon and the surrounding areas.

Rishon LeZion, Etsel 15. Phone and WhatsApp +972-54-325-4677, office phone +972-3-566-6682, email office@masterclean.co.il. Office hours: Sunday–Thursday 8:00–18:00; Friday and Saturday closed.

Several companies named "Master Clean" operate in Israel, for example in car washing and upholstery cleaning. They are not related to Master Clean 2019 Ltd. Master Clean 2019 Ltd provides regular cleaning of premises for businesses and offices, including building maintenance. To confirm that you are dealing with this company, check company number 515952331 and licences 2455 and 4306.

Companies and organisations that need regular cleaning of owned or rented premises under a contract: offices, industrial premises, warehouses, showrooms and clinics. The minimum schedule is one visit a week. A typical client is an office of 100 to 400 m² in central Israel. The company also serves companies that need one-off cleaning after renovation.

Private individuals: the company works with businesses only. Sites outside central Israel. Clients who need only a one-off cleaning without a contract: such requests are accepted, but priority is given to regular service.

No. Master Clean 2019 Ltd services premises of companies and organisations only. The requirements, the contract model and the licensing in the business sector differ from home cleaning.

There is no minimum floor area. The minimum contract is one visit a week, from ILS 1,200 per month before VAT.

Offices and office buildings, industrial premises, warehouses, showrooms and exhibition spaces, clinics and medical centres. As separate services: post-renovation cleaning and window cleaning.

Hebrew, Russian and English. Correspondence, documents and communication with the site supervisor are available in these languages.

Between ILS 1,200 and ILS 17,820 per month before VAT. The price depends on two figures: how many hours each visit takes and how many visits there are per week. An office of 200 m² with three visits a week, two hours per visit, costs about ILS 2,100 per month.

The hourly cost of labour and the number of hours. The number of hours depends on how long each visit takes and on the number of visits per week. Floor area affects the price through hours: the larger the office, the longer the cleaning takes. The floor type, the number of toilets and whether there is a kitchen are also converted into hours.

Per hour. Floor area is converted into hours during the site visit: for an office of 200 m² this is usually two to three hours per visit. A price per square metre does not allow offers to be compared, because different contractors allocate different amounts of time to the same square metre.

The reason is logistics: a permanent employee services several sites in the same area, and the travel cost is shared between them. For a one-off visit the client pays the full travel cost.

No, all amounts are before VAT.

Yes. Paper, soap, rubbish bags and the necessary cleaning supplies are included in the contract price. Master Clean 2019 Ltd does not invoice these supplies separately. Some supplies are paid for separately. Their list is set according to the client's needs and is stated in the contract.

Monthly, for the visits actually carried out. The terms are stated in the contract.

Yes, credit terms are agreed individually when the contract is signed.

This is considered individually. The main reduction in the hourly cost comes from frequency, not from the length of the contract: the more visits per week, the lower the hourly price.

Yes. Cleaning is an activity that requires a service contractor licence from the Ministry of Labor. There is no exemption based on the number of employees or turnover. Operating without a licence is a criminal offence.

In the public Ministry of Labor registry of service contractors. Search by the company's registration number; the result shows the licence type, number and validity.

The law prohibits a client from receiving services from a service contractor, or entering into a contract with one, unless the contractor holds a licence and has given the client a copy of it (section 10B of the Employment of Workers by Manpower Contractors Law, 5756-1996). A client who breaches this prohibition is liable to a fine (section 20(d) of that law). In addition, under the Increased Enforcement of Labor Laws Law, 5772-2011, the client may be liable for breaches of certain rights of the contractor's employees who work at its premises, under the conditions set by that law.

A service contractor licence, confirmation that the workers are employed lawfully, a liability insurance policy, a breakdown of hours for the site and a written list of tasks. Each of them can be checked: the licence in the government registry, the others by their content.

A licence in the government registry, documents confirming the employment of the workers, a fixed schedule in the contract instead of a verbal agreement, a named contact person assigned to the site, a transparent breakdown of hours, whether supplies are included in the price, and the conditions for ending the contract. You should also obtain written confirmation from the contractor that all workers on the site are legally permitted to work in Israel (Israeli citizens or residents, or holders of a valid work permit), check whether lawsuits have been filed against the company, and make sure it holds a valid bookkeeping certificate.

Compare the schedule set in the contract with the actual working time: arrival and departure times, building security records and access control data. If there is a discrepancy, contact the contractor in writing and refer to the schedule clause of the contract.

These are two licences and two ways of working. A service contractor performs the work itself and is responsible for organising it; contract cleaning services operate this way. A manpower contractor places workers at the client's disposal, and the client manages them. Master Clean 2019 Ltd holds both licences: 2455 and 4306.

The days and hours of cleaning, the list of tasks by area, the supervisor assigned to the site, the procedure for replacing a worker, cleaning supplies, the conditions for ending the contract and liability for damage.

There is no commitment for a number of years. The contract remains in force as long as both parties need it and ends with advance notice.

With advance notice: usually 30 days, and no more than two months. When the contract ends, keys and access codes are returned, and a part month is settled according to the visits carried out.

The site visit, the calculation of hours and the signing of the contract usually take up to a week. The first cleaning takes place within a week of the site visit.

The floor area and use of the rooms, the floor type, the number of toilets, whether there is a kitchen and meeting rooms, the number of employees, visitor traffic and the building access arrangements. These data are converted into the number of hours per visit.

Yes. The frequency can be changed while the contract is in force, for example during seasonal peaks, when the number of employees changes or for temporary projects. The price is recalculated.

Yes. This is usually cleaning after company events, events with catering and holidays, or before receiving guests. It is ordered separately and paid for in addition to the contract.

Notify the current contractor within the period set in the contract. Agree on a date for returning the keys. Schedule the first visit of the new company for the working day after the last visit of the previous one. The site visit and the calculation are done in advance, before the old contract ends.

Wiping surfaces and workstations, floors, toilets, the kitchen, waste removal, preparing meeting rooms and refilling consumables. The full list of tasks is set in the contract by area.

At most sites, in the evening after the working day or early in the morning before it starts. The time is fixed in the contract and does not change without agreement. The days and hours are set according to the client's needs. We recommend cleaning after business hours so as not to disrupt the client's operations.

Yes. A permanent worker is assigned to each site. The worker knows the premises, and with the same number of hours the result is better.

A replacement worker comes, and the supervisor notifies the client in advance. The schedule is not postponed.

Yes, this is a standard procedure. The replacement is made at the client's request, with no reason required.

The supervisor assigned to the site, not a general call centre. The supervisor visits his or her sites in person.

The site supervisor receives the complaint and also comes to the site. The exact time frame is set in the contract.

The worker refills the stock during regular visits, and the supervisor monitors what remains and brings supplies before they run out. The client is not invoiced separately for supplies included in the contract.

Keys or access codes are handed over in writing, stating who is authorised to use them. When a worker is replaced or the contract ends, the keys are returned against signature.

Yes. The company operates under two Ministry of Labor licences and provides the client with confirmation of lawful employment and payments.

Confirmation of lawful employment and of the payments made. The documents are given to the client without the client having to request them.

Yes, the company has liability insurance.

The company. Damage caused by an employee of Master Clean 2019 Ltd during work is the company's responsibility under the contract and within the cover of its liability insurance. The incident is recorded in writing on the day it is discovered.

All workers speak Hebrew, and most also speak Russian or English. Comments and requests can be passed on through the site supervisor in any of the three languages.

Staff turnover in the industry is high, and nobody eliminates it completely. Three conditions in the contract limit its effect on the client: a permanent worker assigned to the site, advance notice of a replacement and handover of the site to the new worker in the presence of the supervisor.

Yes, as a separate service. Post-construction cleaning consists of several stages and requires different equipment, so it is not limited to one visit.

No, it is a separate service. It requires equipment for work at height and permits, so it is calculated and ordered separately.

Yes, this is a separate line of work. The list of tasks, the supplies and the schedule differ from office cleaning and are adapted to the production cycle.

Yes, the company services such sites. For them, the zoning of areas, the surface disinfection procedure and waste handling are set separately.

Yes, as a one-off order. Cleaning after an event with catering takes more time and is arranged separately.

Yes. This involves two types of work: preparing the new office and bringing the vacated office to the condition set in the lease.

Yes. Cleaning is done after the business's working hours: the key or access code is given to the cleaner and returned as set out in the contract.

The supervisor is provided with a vehicle and access to the cleaning supplies store. The supervisor visits the client one to three times a month and organises the cleaner's work on site. The client contacts the supervisor directly with requests and complaints.

Work out your needs in advance: how many hours of cleaning are required, what the business's working hours are and what needs to be kept in order. The client sets the task list: what is done in the office, at what time and how long the cleaner works. This way the client manages the cleaning company's work.

Yes. When the contract is signed, we carry out a deep clean. In addition, while the contract is in force, we carry out a periodic deep clean once every six months at no extra charge, under the terms of the contract. The terms are agreed with the account manager at a meeting.

Yes, as an additional service to cleaning. The cleaner is also responsible for keeping the kitchen in order and for restocking paper, other consumables, fruit, vegetables and milk. This way the company's secretary hands these tasks over to the cleaning company and has more time for office work.

Yes, as needed: we install air fresheners, replace their refills and maintain them.